Customer Support & Bug Reporting

This page explains how to request assistance, report bugs, or submit feedback to Mockrithm support.

1. Support & Communication Channels

Choose the best channel based on your request:

Report application bugs, transcription errors, or payment issues.

Suggest new features, templates, or AI voice configurations.

If you encounter an issue, follow these steps to file a report:

Note the page URL and take a screenshot of the error if possible.

Note your browser (e.g. Chrome 122), operating system (macOS Sonoma), and microphone model.

If you experience audio connection issues, copy the error logs from your browser's Developer Tools Console (F12 or Option+Cmd+I).

Submit your request using the contact form in the support portal or email details to support@mockrithm.me.